Thank you for choosing Cloudol for your hosting needs. We strive to provide reliable and high-quality hosting services. This Refund Policy outlines the terms and conditions under which refunds are issued. By using our services, you agree to this policy.
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1. Refund Eligibility
We offer refunds under the following conditions:
1.1. Money-Back Guarantee
– Cloudol provides a 14-30 days money-back guarantee for shared hosting, WordPress hosting, VPS hosting, and Reseller hosting plans.
– If you are dissatisfied with our services within the first 14-30 days of your initial purchase, you may request a full refund of your hosting fees.
– The money-back guarantee applies only to the first invoice and does not cover domain registration fees, add-ons, or third-party services.
1.2. Non-Refundable Services
The following services and fees are non-refundable:
– Domain registration, renewal, or transfer fees.
– SSL certificates, dedicated IPs, and other add-ons.
– Services purchased after the initial 14-day money-back guarantee period.
– Fees for setup, migration, or customization services.
– Any service explicitly marked as non-refundable at the time of purchase.
1.3. Refunds for Billing Errors
If you believe you have been charged incorrectly, please contact our billing team at support@Cloudol.com within 7 days of the charge. We will investigate and issue a refund if an error is confirmed.
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2. Refund Process
To request a refund:
1. Submit a refund request via our support ticket system or email support@Cloudol.com.
2. Include your account details, invoice number, and reason for the refund request.
3. Our team will review your request and respond within 5 business days.
Once approved, Refunds will be Processed & Credited within 7-10 business days to the original payment method. Processing times may vary depending on your payment provider.
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3. Cancellation/Refund Policy’s
– To cancel your hosting plan and request a refund, you must submit a cancellation request through your Cloudol account or contact our support team with valid reasons of refund/cancellations.
– Cancellations must be made before the end of the 14-30 days money-back guarantee period to qualify for a refund.
-Refunds are not applicable on terminated or suspended accounts/services due to policy violations (Services Abuse, Inappropriate, Illegal, Immoral, Malwares, Phishing, Spamming, misuses of services/accounts) at any case.
– If you cancel after the guarantee period, no refunds will be issued, but you will retain access to the service until the end of your billing cycle.
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4. Products/Services Refund Timelines
- Shared Hosting – 30 Days
- WordPress Hosting – 30 Days
- Reseller Plans – 14 Days
- VPS Servers – 14 Days
- Dedicated Servers – 14 Days
- Domains – Non Refundable
- Domain Transfer – Non Refundable
- Premium Domains – Non Refundable
- Product Licenses – Non Refundable
- SSL Certificates – Non Refundable
- Addons – Non Refundable
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5. Chargebacks
– Initiating a chargeback or dispute with your payment provider without first contacting Cloudol may result in the suspension or termination of your account.
– We encourage you to contact our support team to resolve any issues before pursuing a chargeback.
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6. Pro-Rated Refunds
– For annual plans canceled after the 14-day money-back guarantee period, Cloudol may offer **pro-rated refunds** based on the unused portion of your subscription.
– Pro-rated refunds are issued at our discretion and may exclude non-refundable fees.
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7. Legal Compliance
Cloudol’s refund policy is designed to comply with international consumer protection laws, including:
– European Union (EU): Compliant with the EU Consumer Rights Directive, which allows a 14-day cooling-off period for digital services.
– United States (US): Compliant with the Federal Trade Commission (FTC) regulations.
– Australia: Compliant with the Australian Consumer Law (ACL), which guarantees refunds for major failures.
– Canada: Compliant with the Consumer Protection Act, which varies by province.
– Other Countries: We strive to comply with local consumer protection laws in all our jurisdictions.
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8. Changes to This Policy
Cloudol reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitute your acceptance of the revised policy.
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9. Contact Us
If you have any questions about our refund policy, please contact us at:
Email: support@Cloudol.com
WhatsApp: +91 7775920064
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Additional Notes:
– Taxes: Refunds do not include taxes (e.g., VAT, GST) unless required by law.
– Fraud Prevention: Refunds may be denied if we suspect fraudulent activity or violation of our Terms of Service.
– Disputes: Any disputes regarding refunds will be resolved through negotiation or mediation, as outlined in our Terms of Service.
